Elara Prism Pendant

At Jaipur Lab Jewellery, we are committed to providing exceptional service to our customers. We offer complimentary shipping on all orders within India.

Shipping Timeframes:

• For items marked as "Available in Stock", the estimated delivery time is between 48 to 72 hours.
• For "Make to Order" items, please allow up to 25 business days for delivery.

Once your order is dispatched, it will be fully insured during transit for your peace of mind. We encourage all customers to carefully inspect their package upon receipt to check for any signs of damage or tampering before signing for delivery.

Shipping Partners:

For our customers within India, we collaborate with trusted shipping partners including BVC Logistics, DTDC, Bluedart, and others to ensure your order reaches you safely and promptly.

Packaging:

Every piece of jewellery from Jaipur Lab Jewellery is delivered in secure, tamper-proof packaging. Whether you're receiving a jewellery item or a solitaire, it will arrive in a signature Jaipur Lab Jewellery box, accompanied by the necessary certificates of authenticity.

Gift Packaging:

If your purchase is intended as a gift, we offer complimentary gift wrapping along with a personalized gift message of your choice. Your gift will be elegantly packaged in Jaipur Lab Jewellery’s distinctive gift packaging. Whether you are giving the gift in person or opting for us to send it directly, the recipient will be delighted by the luxurious presentation.

Policy Modifications:

We reserve the right to update or modify our shipping policy at any time. Any changes will be reflected immediately upon posting on our website. Should we make significant changes, we will notify you via an update on this page so that you are always aware of our current policies.

Thank you for choosing Jaipur Lab Jewellery.

15-Day Return Policy

At Jaipur Lab Jewellery, we are committed to ensuring your complete satisfaction with every purchase. Our 15-Day Return Policy provides you the opportunity to review your purchase and return any product that does not meet your expectations, subject to the conditions outlined below.

Return Eligibility:

To ensure a smooth return process, the following criteria must be met:

1. The product must be returned in its original, unused condition with all packaging, tags, and stickers intact, and with no signs of wear, damage, or alterations.
2. The product must be accompanied by its original certificate and invoice.
3. Personalized, engraved, or custom-made products are not eligible for return.

Exclusions from the 15-Day Return Policy:

• Exchanged Orders: If a product has been previously exchanged under our 15-Day Return Policy, any subsequent exchanges will be handled under our Lifetime Exchange Policy.
• Personalized or Customized Items: Products that have been engraved, personalized, or customized specifically for you are not eligible for return.

Return Process:

To initiate a return, please follow these steps:

1. Request a Return: Submit a return request through your account on our website or email us at enquiry@jaipurlabjewellery.com within 15 days of delivery to schedule a return pickup.
2. Return Pickup: Upon confirmation, we will arrange for a reverse pickup and provide detailed instructions.
3. Packaging: Ensure the product is securely packaged in its original packaging along with the certificate of authenticity and invoice.
4. Return Acknowledgment: When the product is collected, please obtain an acknowledgment receipt (a paper receipt, tracking number photo, or SMS confirmation) for your records.
5. Quality Check: Once the product is returned to us, it will undergo a thorough quality check. If the item shows any signs of damage, resizing, alteration, or wear, it will not be eligible for return.
6. Refund Process: If the return is approved, your refund will be processed within 10 business days:

• For Cash on Delivery (COD) orders, the refund will be transferred to your bank account.
• For prepaid orders, the refund will be credited back to the original payment method (Credit Card, Debit Card, Net Banking, or UPI).

Note: For orders purchased via the EMI option, a fee equivalent to 1% of the Grand Total Amount will be deducted from the refund during the processing of the first installment.

Refunds:

• Refunds will be processed after the product successfully passes the quality check. This process may take up to 10 business days.
• Missing Certificate: In the event the original certificate is not returned with the product, an additional charge of Rs. xxxx  or Rs. xxx per carat (whichever is higher) will be levied.

Modifications to Policy:

We reserve the right to modify or update this policy at any time. Any changes will be effective immediately upon publication on our website, www.jaipurlabjewellery.com. Significant changes will be communicated to you via a notification on this page.

Customer Support:

Should you require any assistance or have any inquiries, please do not hesitate to contact our customer support team:

• Email: enquiry@jaipurlabjewellery.com
• Phone: +91 9829014707
• Business Hours: Monday to Saturday, 11:00 AM - 5:00 PM

Registered Office Address:
Jaipur Lab Jewellery
A-2, Prithvi Raj Road, J-62, Pallacia C-scheme, Jaipur- 302001, Rajasthan

Certified by IGI for authenticity, quality, and peace of mind—every diamond you buy is one you can trust.